Return Policy

Return Policy - Smart Haven

At Smart Haven, we prioritize customer satisfaction and stand behind the quality of our handcrafted wooden furniture. If you are not completely satisfied with your purchase, you may return it within 14 days of delivery, subject to the following terms and conditions.

1. Eligibility for Returns

You may request a return if:

• The product is defective or damaged upon arrival.
• The item does not match the description provided on our website.
• The product is unused, in its original condition, and includes all original packaging and accessories.

2. Non-Returnable Items

The following items cannot be returned:

• Custom-made or personalized furniture.
• Items that have been used, altered, or damaged due to improper handling.
• Products purchased on clearance or during special promotions (unless defective).

3. Return Process

To initiate a return, follow these steps:

1. Contact Us – Email us at [Your Email] or call [Your Contact Number] within 14 days of receiving your order.
2. Provide Details – Share your order number, product details, and reason for the return (attach images if the item is damaged).
3. Return Approval – Once your request is approved, we will provide return instructions and a return shipping address.
4. Shipping the Item – Pack the item securely and ship it back to us using a trackable courier service. The return shipping cost is the customer's responsibility unless the item is defective.

4. Refund & Exchange Policy

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your return.
• Approved returns will be refunded within 7-10 business days via the original payment method.
• If you prefer, we can issue a store credit or exchange the item instead of a refund.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund at no extra cost.

6. Changes to Return Policy

Smart Haven reserves the right to modify this Return Policy at any time. Please review this page regularly for updates.